Shipping & Delivery
How long will it take to receive my order?
Please allow 2–7 business days for processing, followed by 3–7 business days for standard US shipping. Typical US delivery is 5–14 business days from your order date. You'll receive a tracking number by email when your order ships. See our shipping policy for details.
Do you ship internationally?
We currently ship within the United States. International checkout is not currently enabled. For shipping details, see our shipping policy.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Products & Quality
What materials are your products made from?
Our Cleveland-themed apparel features premium materials including heavyweight cotton tees, garment-dyed sweatshirts, and high-quality embroidered caps. Materials and construction vary by product. If you need a detail that is not listed, contact us before ordering.
How do I care for my embroidered items?
We recommend washing embroidered items inside out in cold water and air drying or tumble drying on low to preserve the embroidery quality and prevent shrinkage.
Are your designs exclusive to Rambler Reserve?
Yes! All our Cleveland-inspired designs are unique to Rambler Reserve and feature premium embroidery work celebrating Cleveland's heritage and culture.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be in the same condition as received—unworn, unused, with tags, and in original packaging. Proof of purchase is required.
How do I initiate a return or exchange?
Contact us at contact@ramblerreserve.com with your order number and reason for return. Once your return is accepted, we'll provide a return shipping label. After we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank may take additional time to post the refund.
What items cannot be returned?
Custom or personalized items, sale items, and gift cards are not eligible for return.
Do you offer exchanges?
For exchanges, we recommend returning your original item for a refund and placing a new order for the item you'd like instead. This ensures you get exactly what you want as quickly as possible.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through Shopify's secure checkout, including Shop Pay for faster checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, PCI-compliant encrypted payment system. We never store your payment information.
About Our Products
Where are your products made?
We work with trusted production and fulfillment partners. Materials and garment origins vary by product; check the product listing for details.
Do you offer custom designs or bulk orders?
For custom design inquiries or bulk orders, please contact us at contact@ramblerreserve.com and we'll be happy to discuss your needs.
Contact & Support
How can I contact customer service?
You can reach us at contact@ramblerreserve.com. We typically respond within 24-48 hours during business days.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
What if I have an issue with my order?
We're here to help! Contact us at contact@ramblerreserve.com with your order number and details about the issue, and we'll work to resolve it quickly.